Support Center
FAQs
Q1: Can I buy samples?
Yes.Please feel free to contact us.
Q2: Do you ship worldwide?
Yes, we ship worldwide. we ships to most of 100 countries. And we are working on expanding the shipment regions. If you are not clear about shipment, please send an email to kate@efztech.com for enquiry.
Q3: How long does delivery take?
The lead time for sample transportation: approximately 3 to 12 working days. The lead time for bulk cargo transportation: Depending on the specific product and the expected delivery date. It can be transported by sea, land or air.
Q4: What payment methods are accepted?
We support T/T,western Union,MoneyGram, Paypal, visa and shop pay for payment. If you have questions about payment, please send an email to kate@efztech.com for consulting.
Q5: Do I need to pay the tax？
As most of orders are currently shipped from China. We are unable to account for any additional customs / import fees upon delivery. You may need to pay additional import fees. If you are not sure whether you will be subject to customs fees, we’d recommend contacting your local customs for more information before placing an order.If you have any questions, please contact our support team at kate@efztech.com.
Q6: How can I get the price?
We usually quote within 24 hours after we get your inquiry(Except weekend and holidays)?-If you are very urgent to get the price, please contact us via WhatsApp or wechat, so that we can offer you a quote quickly.
Q7: Is it OK to print my logo on products or carton?
Yes. Please inform us formally before production.
Q1: How do you make our business long-term and good relationship?
We keep good quality and competitive price to ensure our customers benefit.-We respect every customer as our friend and we sincerely do business and make friends withthem, no matter where they come from.
Q2: What should I do if the product fails?
If you find that the product fails during use, such as not rotating, too loud noise, etc., please first check whether the battery is sufficient, whether the charging cable is connected normally, and whether the product is blocked by foreign objects. If the problem is still not solved, please contact our customer service staff and provide a detailed description of the fault and proof of purchase. We will provide you with professional after-sales support and solutions.
Q1: How to join the insider testing and get free products?
We will publish product giveaway events on social media from time to time. Follow our social media account updates at the bottom of the page to participate in the event.
Q2: Why the price is different?
We provide different quality products for customers who make high-quality goods and gifts. The prices on the website will appear at different levels. They are for different customers. The product details are slightly different. You will get what you paid. If you have any questions, you can buy samples of different quality to test them, or you can confirm the details with our sales representatives before placing an order.